The perceived wisdom is we cannot have a second chance to make a first impression and, of course, this is literally true. However, whilst the slate can’t be wiped clean, we can reassure and even inspire our people as they return from lockdown.

Many have been sat at home feeling frustrated, worried, unsure, bored, and thinking about the future.

Some have been at home, working but with a new freedom and sense of autonomy.

Some have just had a great time with the family and pursuing their hobbies.

Many from all groups are dreading the return to the commute, the constraints of highly specified start and finish times, the effects of old-style micro-management and the endless ‘catch-up’ meetings.

The two-dimensional manager may think that unemployment is going to be very high, so people will accept any conditions and put up with all management behaviour. This might be true, but will they still be with you in the medium-term future? And more importantly, will the staff be motivated and engaged to deliver in these hyper-competitive times.

What has been the feedback you have been receiving or giving to people at home and retained at work? Do you know how they are feeling? How are you capturing all of the learning?